Job Opening for Customer Service Associate - US Voice Process

we at NBS -  NAVKAR BUSINESS SERVICES are Hiring!!!

 Fresher & Experience BPO Call Center Jobs / Vacancies in Lower Parel @mumbai

NBS Management Services

Requirements and Skills:

• Proven International Bpo / Call Center - Customer support experience or experience as a Client Service Representative
• Track record of over-achieving goals
• Strong phone contact handling skills and active listening
• Familiarity with Basic Excel 
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma
• We hire freshers provided you have good communication skills.

Customer Service Responsibilities list:

• Manage large amounts of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• Rotational Shift 24x7
• Rotational Week Off - 2 in a week.

CTC and Other Benfits:

CTC Upto - Per Company Budget, No Bar for Right Candidate.

Shifts - US Shift

OT Hours - No Overtime Hours

Week offs - Saturday and Sunday

Holiday - As per Company Policies

Yearly Bonus - Performance-driven Bonus

Insurance* - Medical + Accident

EPF - Per EPFO Terms & Standards

Pursue your career at NBS to set a high standard Bar for quality work and long-term association with growth, we are a company run by ideas and not by hierarchy

NBS Management Services

Mr. Shrikant Shrivastava

Phone : +91-799-026-6781 

Email - info@navkarservices.com

Email- shrikant@navkarservices.com

Interview Venue- OFFICE No.23 - A WING, 2ND FLOOR, TODI ESTATE, SUN MILL COMPOUND, LOWER PAREL (W), MUMBAI 400 013.

Visit us @ https://navkarservices.com/

Office Timings: 09:30pm - 06:30am IST

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